Need some help or have some questions about our site? Choose one of the topics below for answers to SingleParents.ie most frequently asked questions:
GENERAL INFORMATION
- What is Online Dating and how does it work?
- Who is SingleParents.ie?
- Is SingleParents.ie really FREE?
- What is the difference between Free and Gold membership?
- How do I join?
- Is it Safe?
- Are members on this site screened?
- What is the difference between entering as a guest and entering as a member?
- How do I send e-mails to members?
- How do I receive messages from other members?
- How do I reply to a message that I have received?
- How long are my messages kept for before they are deleted?
- Can my messages be retrieved once they have been deleted?
- Can my messages by recalled once they have been sent?
- Can I delete message I haven't read?
- How many messages can I send in one day?
- My mails are being delay. Why is this?
- Is there anything that I cannot put into a message?
- Can I block users from sending me messages?
- Are profiles censored?
- How long does it take to have my profile posted?
- What are some tips when creating my profile?
- How do I edit my profile?
- What does the 'Last logged in' on a profile mean?
- How do I Deactivate/Reactivate my account?
- I have forgotten my Password, what do I do?
- How do I change my e-mail address?
- How much does Gold membership cost?
- Are there any discounts?
- I am a Free member, how do I upgrade my account?
- What methods can I use to pay?
- Who is your Credit Card Clearing House?
- Why was my Credit Card denied?
- Do you store Credit Card details?
- I have a question bout my bill?
- How do I cancel my Gold Membership?
- Refunds?
- Right to Cancel?
- If I cancel my membership, can I reactivate it when I want?
- Why was my subscription automatically renewed?
- How are Search results ordered?
- What exactly is 'Advanced Search'?
- What is the Block list? How do I use it?
GENERAL INFORMATION
- What is Online Dating and how does it work?
- Who is SingleParents.ie?
- Is SingleParents.ie really FREE?
- What is the difference between Free and Gold membership?
- How do I join?
- Is it Safe?
- Are members on this site screened?
- What is the difference between entering as a guest and entering as a member?
Online Dating is a fast, safe, fun way of contacting and meeting other singles or your ideal partner. Using the Internet, looking for a relationship has never been so easy! To search for other members all you need to do is register as a Member yourself.
Back to top
Who is SingleParents.ie?
SingleParentsDating.ie is Ireland first online community dedicated to helping Single Mums & Dads find their perfect match. We offer a relaxed, friendly service combined with sophisticated search and messaging facilities that will make your search for romance or new friends fun and enjoyable.
Back to top
Is SingleParents.ie really FREE?
Yes. You can add your profile and photo for FREE and search our entire database of singles for FREE! You can contact other members and receive unlimited mail from other members at no cost to yourself. There's plenty to do as a Free member! Only when you decide that you want to arrange to meet another member or to exchange personal contact information, will you need to upgrade to Premier Membership. For those members who are serious about finding a partner or meeting new friends, Gold membership is a better option. Gold membership offers more options and are priced as follows:
- 12 MONTHS costs just €12.00 per month (billed as one payment of €144.00)
- 3 MONTHS costs just €18.25 per month (billed as one payment of €54.75)
- 1 MONTH costs just €24.95
Back to top
What is the difference between Free and Gold Membership?
Free membership is a totally free service where members can exchange unlimited e-mails to chat and get to know each other, but can not exchange Personal Contact Information or arrangements to meet. Gold membership is a subscription service where members can avail of additional functionality and special features which enables them to quickly and easily find their ideal matches. Gold Members are able to freely exchange contact information and arrange to meet with other Gold Members. Gold Members have a higher rate of success in meeting people and having dates as they have a higher profile on the site.
Back to top
How Do I Join?
Joining could not be simpler. It takes just a few minutes to fill in the form and choose a Username and Password. Then simply enter your e-mail address and your unique login activation code details will be e-mailed straight to you. Don't worry, your e-mail address will be kept completely private and will never appear to other members.
It's so easy... Click Here to Join For Free!
Back to top
Is it safe?
Yes, meeting people via our dating service is one of the safest forms of meeting your ideal partner. You never have to give any personal details (such as your real e-mail address, telephone number or home address) to anyone unless you wish to do so and all correspondence is done via our anonymous messaging facility therefore protecting your privacy.
For more information on dating safely, please read our safety tips and privacy statement.
Back to top
Are members on this site screened?
A valid email address is required in order to become a member of this site, as you will not be able to activate your account without one. This means that should any member of the site be found guilty of harassing other members, we will have a lead in finding the person who is causing problems; and with the help of the members ISP, hopefully we can hopefully trace this person. Needless to say, such people will be permanently banned from membership on this site. However, our service is otherwise confidential. There is no way that we can do extensive background checks on members, and we expect you to understand that we cannot take responsibility for any pain, damage or suffering arising from your use of this site. Please use your common sense and be careful about giving out personal information to people you meet on this site
Back to top
What is the difference between entering as a guest and entering as a member?
SingleParents.ie works on a membership system so that we are able to keep data files that contain your profile information and other information such as your “Favourites”, etc. Guests may enter the site and browse the listings, but in order to post a profile and use the many features available on the site, you must become a member.
Back to top
« Back to FAQs Page
JOINING How do I Join?
Simple click on the 'Join Now' button and this will take you to the application form which only takes a few minutes to complete. Choose a Username and Password that you will use to gain access to the site and enter your email address so we can send you an Activation code to activate your profile.
Back to top
What do I say in my profile?
Don't worry about getting everything in as you can amend your profile at any time, just give it a go with whatever you wish to tell about yourself. We recommend that you give as much detail as possible as it is your individuality that will make your profile interesting. Think about the things you would like to know about someone else as other people are likely to want to know similar things about you. Please keep it honest as people will prefer to meet the real you! Here's a tip. Post a photo! Even if it's just a private one. Profiles with photos get way more mails than those without.
Back to top
Can I change my Username?
No. Unfortunately once you pick a username this is tied to a specific member account and cannot be changed. To have a new Username, you need to register a new member account.
Back to top
« Back to FAQs Page
MESSAGES
- How do I send e-mails to members?
- How do I receive messages from other members?
- How do I reply to a message that I have received?
- How long are my messages kept for before they are deleted?
- Can my messages be retrieved once they have been deleted?
- Can my messages by recalled once they have been sent?
- Can I delete message I haven't read?
- How many messages can I send in one day?
- My mails are being delay. Why is this?
- Is there anything that I cannot put into a message?
- Can I block users from sending me messages?
To contact other members on SingleParents.ie, please follow these steps:
- Login to the site using your Username and Password.
- Click on the 'Quick Search' function to search the database.
- Browse through the profiles until you find a member you wish to contact.
- Click on the 'Envelope' icon to send a message to them. Or if you are a Gold Member you can send them a 'Whisper' for one-to-one chat.
- The more messages you send, the more replies you will receive, so be proactive.
How do I receive messages from other members?
When a member sends you a message, SingleParents.ie will notify you that a message is waiting to be picked up by you. Login with your Username and Password to view the message. You can then reply to the message and your message will be forwarded to the other member. Since all messages go through our system, neither member will see the real email address that you use.
Back to top
How do I reply to a message that I received?
Simply click on the 'Reply' link on the message received to send a response. You can view their profile by clicking on 'View Profile' if you want to read their full details. Back to top
How long are my messages kept for before they are deleted?
Messages are kept on the site for 30 days and then are deleted.
Back to top
Can my messages be retrieved once they are deleted?
Once you have deleted your messages or they have been automatically deleted after the 30 days they are then irretrievable.
Back to top
Can my messages be retrieved once they have been sent?
Once you have sent a message to another member it can not be retrieved or recalled. Gold members can however view all messages which they have sent to other members.
Back to top
Can I delete messages that I haven't read?
Unread messages are not normally deleted but may be deleted if not read after 30 days.
Back to top
How many messages can I send in one day?
You can send unlimited messages but please do not SPAM other members or you will be banned from the site.
Back to top
My mails are being delayed. Why is this?
Free Member email communications have an automatic 20 minute time delay. This is because our system automatically filters these messages for encoded information or contact details. Unfortunately, we have had to do this as some members were abusing the service. If you want to avoid this delay and avail of other features, please Upgrade Now to Gold Membership.
Back to top
Is there anything that I cannot put into a message?
Free Members are not permitted to include Personal Contact Information or arrangements to meet in their messages and these will automatically be filtered out. If you wish to exchange such information, please Upgrade Now to Gold Membership. This will also apply if Gold Members are sending contact information to Free Members. Both members must be Gold Members to freely exchange such contact information.
Back to top
Can I block users from sending me messages?
Only Gold members can block messages. Within each message you receive there is an option to 'Block User' which means that you can block any further emails from this member to you. Your block list is private to you only.
Back to top
« Back to FAQs Page
PROFILES
- Are profiles censored?
- How long does it take to have my profile posted?
- What are some tips when creating my profile?
- How do I edit my profile?
- What does the 'Last logged in' on a profile mean?
- How do I Deactivate/Reactivate my account?
No. However, all member profiles, when they are originally created as well as when they are modified, may be reviewed by SingleParents.ie. We reserve the right to refuse any profile or photograph that we feel is inappropriate for this site. Also we ask that you do not put any personal information in your profile including but not limiting to: your home address, mobile or telephone number, a real email address or personal web address. This is for your safety and is a rule under our Terms and Conditions of membership. Any repeat offenders of this rule will be banned from the SingleParents.ie site until such information is removed from their profile.
Back to top
How long does it take to have my profile posted?
Your profile is posted immediately, however SingleParents.ie reserves the right to remove any profile which we deem as unfit for this website. Public Photos will be reviewed by our webmasters before being allowed to be posted to the website.
Back to top
What are some tips to remember when creating my profile?
The number of replies you get from other members will depend greatly on the quality of your profile. Don't worry about getting everything in as you can amend your profile at any time. Just give it a go with whatever you wish to tell about yourself. We recommend that you give as much detail as possible as it is your individuality that will make your profile interesting. Think about the things you would like to know about someone else as other people are likely to want to know similar things about you. Please keep it honest as people will prefer to meet the real you! Here's a tip. Post a photo! Even if it's just a private one. Profiles with photos get way more mails than those without. Think before you write: Feel free to write as much as you want in our essay portions of the sign-up pages. Tell other members about yourself, for instance: your likes or dislikes, things you enjoy doing, what line of work you're in, what your personality is like, even your hopes and dreams. The better your profile describes you, the more likely it is others will read and respond to it. If you can't think of anything right away, you can always add more later. And don't forget to fill out the optional profile question – these will also help other members get to know you even better. Click here for more dating tips.
Back to top
How do I edit my profile?
You can edit your profile at any time by logging in with your Member Username and Password then clicking 'My Account' then 'Edit Profile'.
Back to top
What does the 'Last logged' in on a profile mean?
So that members know who is actively using the site we show the period when the users last logged in.
Back to top
How do I Deactivate/Reactivate my account?
- To Deactivate or Reactivate your account, please follow these steps:
- Login to our site using your Username and Password.
- Click on the 'My Page' link.
- Click on the link that says, 'Deactivate your Account' or 'Activate your Account'
« Back to FAQs Page
ACCOUNT QUERIES
- I have forgotten my Password, what do I do?
- How do I change my e-mail address?
- How much does Gold membership cost?
- Are there any discounts?
- I am a Free member, how do I upgrade my account?
Firstly check the e-mail you received from us when you joined the site as that will detail your Username and Password, as will any of the automated mails you may have received from us. Otherwise, simple email us here with your Username and we will send the Password to the email address we have on file for that Username.
Back to top
How do I change my email address?
To update your email address, please follow these steps:
- Login to our site using your Username and Password.
- Click on the 'My Page' link.
- Click on the link that says, 'Edit Your Profile'.
- Type your new email address in the box that says 'Email Address' and click on the 'Continue' button and then the 'Update' button on the 'My Profile' Page.
How much does Gold Membership cost?
- 12 MONTHS costs just €12.00 per month (billed as one payment of €144.00)
- 3 MONTHS costs just €18.25 per month (billed as one payment of €54.75)
- 1 MONTH costs just €24.95
Are there any discounts?
There is a discount on monthly membership if you decide to pay over a three month period (33% discount) or over a twelve month period (54% discount). Back to top
I am a Free Member, how do I upgrade my account?
- To upgrade to a Premium Membership, follow these steps:
- Login to our site using your username and password.
- Click on the 'My Page' link.
- Click on the link that says 'Upgrade to a Gold Account'.
- Select the period you wish to sign up for.
- Click the 'Proceed' button.
- Follow the on-screen instructions for payment.
« Back to FAQs Page
BILLING
- What methods can I use to pay?
- Who is your Credit Card Clearing House?
- Why was my Credit Card denied?
- Do you store Credit Card details?
- I have a question bout my bill?
- How do I cancel my Gold Membership?
- Refunds?
- Right to Cancel?
- If I cancel my membership, can I reactivate it when I want?
- Why was my subscription automatically renewed?
You can pay your subscription by Visa, Mastercard, Laser or by postal order/cheque/bank draft. Just visit our subscription page which will take you through the process.
Back to top
Who is your Credit Card Clearing House?
We use Realex for processing all Credit Card transactions (www.realex.com).
Back to top
Why was my credit card denied?
There are many reasons why an order comes back denied by your financial institute. Most common are:
- Your Credit Limit has been reached.
- Your Card has expired.
- Your billing address does not match the card statement.
- Your security code was incorrect.
Back to top
Do you store Credit Card details?
We do not store any credit card details on our servers. Realex handle all transactions and store all information on their secure servers.
Back to top
I have a question about my bill?
Please contact our billing department directly using email at billing@singleparents.ie
Back to top
How do I cancel my Gold Membership?
To cancel your subscription, you must send an email to billing@singleparents.ie requesting the cancellation. Please allow at least 2 working days before your subscription is due.
Back to top
If I cancel my membership will I receive a refund?
We allow users to try the site before deciding to pay to contact other members, we do not offer refunds on part used memberships.
Back to top
Right to cancel?
When you become a Gold Member we provide the service to you from the moment you purchase it. Because of this, we cannot offer a cancellation or 'cooling off' period. This is in accordance with the Consumer Protection (Distance Selling) Regulations 2000. We will of course cancel all future payments.
Back to top
If I cancel my membership, can I re-activate it when I want?
If you cancel your membership, you can still re-activate your account should you want to come back to the service.
Back to top
Why was my subscription automatically renewed?
If you pay by credit card, you are charged immediately for your subscription. When you initial subscription term ends, we automatically renew your subscription each month unless you cancel your subscription prior to that date.
Back to top
« Back to FAQs Page
SITE FEATURES
- How are Search results ordered?
- What exactly is 'Advanced Search'?
- What is the Block list? How do I use it?
All search results are ordered in date last logged in. This ensures that members who use the site frequently are kept near the top of the listings. Gold Members are listed first and then Free Members.
Back to top
What exactly is 'Advanced Search'?
Advanced Search is a Gold Member feature which is a more detailed search that allows you to search for additional criteria in relation to other members such as smoker/non-smoker or by certain keywords e.g. vegetarian.
Back to top
What is the Block List? How do I use it?
The Block List feature allows Gold Members to 'Block' or 'Ignore' certain members. This means that if you block another member, they will no longer appear in your search results and you will no longer receive emails from them via SingleParents.ie.
To add members to your Block List follow these steps:
- Login to the site using your username and password
- Click on the 'Read Messages' link.
- Click on an email from the member you wish to block.
- At the bottom on the email click on the 'Block User' button to add the member to your block list.
- Login to the site using your username and password.
- Click on the 'My Page' link.
- Click on the 'View your Blocklist' link.
- Login to the site using your username and password.
- Click on the 'My Page' link.
- Click on the 'View your Blocklist' link.
- Find the member you wish to remove from your blocklist and then press the 'remove' button beside the members name.
« Back to FAQs Page
TECHNICAL – Anything to add? Why should I 'Log-off' after finishing on SingleParents.ie?
It is very important that you log-off every time you have finished using SingleParents.ie, so that no-one else can access your details after you have left your computer.
Back to top
« Back to FAQs Page
